ArshamWear is an online-only brand and does not operate any physical retail outlets. All exchanges are therefore handled exclusively through courier and customer support coordination.

Eligibility for Exchange

Items purchased from ArshamWear’s online store may be exchanged subject to the following conditions:

• The customer must submit an exchange request within 7 working days of receiving the order.

• The exchange request must be made via email, phone call, SMS, or WhatsApp, clearly stating the reason for exchange.

• The item must be unused, unwashed, and in original condition.

• The item must be returned in its original packaging, with price tags intact.

• The original invoice must be included with the returned item.

• The item must be free from stains, odors, perfume scents, or any signs of wear or use.

Failure to meet any of the above conditions may result in the exchange request being declined.

Sale Items

• Items purchased on sale are not eligible for exchange.

• If an item purchased at regular price later goes on sale, it will be exchanged at the current sale price, not the original purchase price.

Exchange Approval

• All exchange requests are subject to approval by ArshamWear.

• ArshamWear reserves the right to accept or reject any exchange request at its sole discretion.

• Once an exchange request is approved, the customer will be notified by our Customer Support team with further instructions.

No Refund Policy

ArshamWear strictly follows a No Refund Policy.

• Cash refunds are not offered

• Cashback options are not available

• Only exchange (subject to eligibility) is permitted once the order has been delivered and payment has been processed

Damaged, Incorrect, or Defective Items

An exchange will be allowed in cases where:

• The item received has a manufacturing defect

• The wrong item was shipped

• The wrong size was delivered

Important conditions:

• The complaint must be raised within 2 working days of receiving the parcel.

• The complaint must include the original paper invoice.

• The issue must be reported via call, message, or email, with clear details (photos may be requested).

Please allow up to 7 working days for processing damage or claim cases after verification.